Terms and Conditions

The following terms and condition apply to all transactions carried out throughout the Bakehouse Curtains website – using our services confirms your acceptance of these terms.

Purchasing

We advise customers to obtain a sample of their chosen fabric to ensure that you are happy with this item before ordering. Shades can sometimes vary slightly between samples.

It is important that, prior to ordering, you ensure the suitability of the product for your chosen purpose or use. We are unable to accept any liability arising in respect of any loss, damage or deterioration in condition of any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or assembly, make-up, installation or general application.

All goods are subject to availability, and full refunds will be given immediately if for any reason your order cannot be fulfilled by the Fabric Company within the required time scales. We cannot be responsible for delays beyond our control, and will not be responsible for compensating you for any consequential loss, which you may suffer if we do not supply goods in the originally anticipated time-scales.

The minimum order is one metre of fabric.

Fabrics to be used for upholstery need to comply with the Furniture and Furnishing Fire Safety regulations which came into effect in 1988. If they do not meet regulations, your upholsterer may be able to use an Interliner or Barrier cloth - please check with your Upholsterer before ordering.

No goods can be released to clients until payment has been received in full.

Delivery

All fabric is delivered free of charge within mainland UK. If you require delivery to an address outside the UK mainland, please contact us before placing your order.

Please note: orders can only be sent to one address. If you require that part of your order be sent to a different address, please order those items separately.

We aim to despatch fabric within 2-3 working days.

All goods are subject to availability. Should a fabric be out of stock, we will contact you as soon as we are advised by the fabric company, so that you may decide whether you wish to wait for this item, or to cancel your order. A full refund will be given if for any reason your order cannot be fulfilled by the Fabric Company within the required time-scale.

All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.

Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, the damaged goods must be signed for as damaged and we must be advised by 12 noon the day after delivery, so that we can instigate a claim with the courier.

If you require delivery to an address outside the UK mainland this may be possible although some fabric companies impose restrictions on overseas deliveries. Please contact us before placing your order so we can confirm whether we can deliver to you and also confirm to you any additional shipping charge. It is the customer's responsibility to find out if they are required to pay any import duties or taxes on any goods purchased, and they will be responsible for paying these duties/taxes themselves when the order arrives in their country.

Returns policy

What is your Returns Policy if the item is faulty?
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.

While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. In the unlikely event that you receive faulty goods, please contact us immediately and we will replace these free of charge.

Please note: no refunds can be given once the goods have been cut, treated or altered in any way. This does not affect your statutory rights.

What is your Returns Policy if I have changed my mind or ordered the wrong item?

• Fabric

  A cut length of fabric is classed as a bespoke item, as that specific length of fabric has been specifically cut for you.
  Therefore, if you have ordered a specific length of fabric, you are unable to cancel the order for any reason once the Fabric Supplier has cut the fabric to dispatch to us, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000.

• Bespoke curtains, blinds, cushions or any other bespoke item

  Where we are making bespoke items for you such as curtains or blinds, you are unable to cancel or return the order for any reason once we have received your fabrics from the Supplier and the making up process has begun, in accordance with the provisions of the Consumer Protection (Distance Selling ) regulations 2000. Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received.

Data protection and privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

All personal information that you provide, including email and postal addresses, will be held securely and in the strictest confidence. It will be used to fulfil your order with us and to provide you with the best possible service.

Pricing

Prices are subject to change.

All prices include UK VAT for all customers within the UK and EU VAT territories.

The price you are quoted by email will be valid for 7 days, so we recommend that you always save quotes to your account. If you order the quote after this period has elapsed, the most recent price for the fabric will be used when calculating the order total.

By placing an order a customer is making an offer on the site and a binding contract will be formed only if the customer's order is confirmed and accepted by Bakehouse Curtains - taking payment from the customer's credit card does not indicate acceptance.

We may make adjustments to the price charged to you, to take account of any increase in our supplier's price or the imposition of new or changed rates of duties or taxes. If any of these events occur we reserve the right to inform you of the correct revised price within 1 working day of your order and give you an opportunity to cancel the order when you will receive a full refund, or to continue with the order at the revised price.

We cannot be held responsible for pricing, typographical, or other errors on our website.

Product information

All due care and attention is given to ensure that all product information displayed on our website is correct and up to date, including pricing, technical information and advice. We are reliant upon receiving timely information from our suppliers, and cannot be held responsible for any inaccuracies. Please check the product information prior to ordering, as this is being constantly updated and amended.

We cannot be held responsible for pricing, typographical, or other errors on our website.

Our rights and liability

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

All goods are supplied by us on condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is limited in amount to a sum not exceeding the purchase price of the particular goods. In no circumstances whatsoever shall Bakehouse Curtains be liable for indirect or consequential loss or damage.